Last updated: October 20, 2026
Every PDFWrangle tool can be used for free. This policy applies only if you purchase an optional paid plan ("Pro") that we may offer in the future. Paid plan purchases are processed by Creem, our Merchant of Record, so all refunds are issued by Creem to your original payment method. This policy forms part of our Terms of Service and works together with Creem's Buyer Terms.
When we refund
If you purchase a paid plan, we'll give you a full refund if you ask within 14 days of your first purchase and any of these applies:
- It doesn't work: paid features didn't unlock after payment, or a technical problem on our side stopped them from working as described, and we couldn't fix it within a reasonable time after you contacted us.
- Duplicate or mistaken charge: you were charged twice for the same purchase, or charged in error.
- Unauthorized charge: you didn't make or authorize the purchase.
Duplicate, mistaken and unauthorized charges are refunded whenever you report them, even after 14 days.
One-time and time-limited passes
A one-time pass starts as soon as payment is confirmed. It is refundable under the conditions above. We don't refund a pass that worked as described just because it wasn't used or is no longer needed.
Subscriptions
- Cancel anytime. If you subscribe, you can cancel in the Creem customer portal (linked in your receipt email, or at creem.io/my-orders/login) or by emailing us. You won't be charged again, and paid access stays active until the end of the period you've already paid for.
- First billing period: refundable under the conditions above if you ask within 14 days of your first payment.
- Renewals: we don't give partial refunds for unused time in a billing period, except where the law requires it. If a renewal charge was a duplicate or a technical error, or if you cancelled before the renewal and were still charged, we'll refund that renewal in full.
EU and UK consumers
If you are a consumer in the European Union or the United Kingdom, you have statutory rights that this policy does not limit.
Normally you may withdraw from an online purchase within 14 days. A paid plan is digital content supplied immediately after payment. When you purchase, checkout asks you to agree that it starts straight away and to acknowledge that you therefore lose your right of withdrawal once it starts. If you give that consent, the 14-day withdrawal right no longer applies once the paid plan is supplied. Where applicable law still gives you a right to withdraw or another remedy, for example because the paid plan doesn't work as described, we and Creem will honour it.
How to request a refund
Email support@pdfwrangle.com from the address you used to purchase, and include:
- your Creem order number, or the email used at checkout and the date of purchase;
- the plan you purchased; and
- a short description of the problem.
You can also request support through the Creem customer portal, linked in the receipt email Creem sends after purchase.
What happens next
- We reply within 3 business days.
- Approved refunds are issued by Creem to your original payment method. Funds usually arrive within 5–10 business days, depending on your bank or card provider.
- When a purchase is refunded, its paid access ends.
- If we haven't responded within 7 days, you can contact Creem through the customer portal and Creem will help resolve it.
Please contact us before filing a chargeback with your bank. Most problems can be solved faster by email.